The EGC Quality Policy
To achieve complete customer satisfaction in each and every encounter while maintaining compliance to customer statutory and regulatory requirements is our policy. Our challenge is to improve the effectiveness of our quality management system for the benefit of our customers and for the growth of our company.
Product and Service Quality
It’s everyone’s responsibility and our policy to constantly improve our products and processes to achieve complete and total satisfaction with every customer contact. High quality is our measure of excellence – that all products are free from defects and deficiencies. It’s a concept that identifies maximum employee productivity within every department throughout the entire enterprise. We measure our quality every month in terms of defects in parts per million.
Quality Systems Excellence
The Quality Management System is our organizational plan. It defines an operational methodology and establishes procedures that meet with the quality standards of the industries we serve. Most important, it’s a measurement of what we expect from our staff and our suppliers.
We communicate the importance of exceeding customer requirements. We set quality objectives for every product, program, and process, and we look for ways to make improvements to all facets of manufacturing. Finally, we provide all the necessary resources, enabling our people to be the best they can be.
Ready to talk?
Call us at 440-285-5835, email us, or click below. Together, we can develop a fluid sealing or thermal management solution to meet your explicit needs. And possibly even some you haven’t even realized.